Privacy Policy for PowerFix & PowerFix Technician Apps

Last Updated: November 15, 2024

At PowerFix Gadget Repair Station, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use the PowerFix and PowerFix Technician mobile applications ("Apps"). By using our Apps, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect and process the following types of personal information:

a) Personal Data

• Location Data: We collect location information, both precise (GPS) and approximate (network-based), to provide location-based features, such as route optimization for technicians or branch location services.
• Camera and Media: We may access your device's camera to capture images or videos for service-related purposes (e.g., capturing proof of work or for diagnostic purposes).
• Audio: We may access your microphone for audio recording during specific interactions, such as voice commands, feedback collection, or technical support via audio.
• Bluetooth: We may access Bluetooth functionality to interact with connected devices, such as tools or other Bluetooth-enabled peripherals necessary for your tasks or services.

b) Device and Usage Information

• Network Data: The app may collect information about your device's network connection (such as Wi-Fi or mobile data) to optimize performance, troubleshoot network-related issues, and ensure proper functioning.
• Device Information: We collect data about your device, such as the model, operating system version, unique device identifiers (e.g., IMEI), and app usage statistics.
• App Usage: We may collect anonymized analytics regarding how the app is used (e.g., features accessed, interaction frequency, and performance issues) to improve the app and user experience.

c) Notifications

• Push Notifications: We may send you notifications related to service updates, job assignments, or other important information. You can control notification preferences through your device's settings.

2. How We Use Your Information

We use the collected information for the following purposes:

• To Provide and Improve Services: To enable core functionality of the app, such as job scheduling, communication between technicians and store branches, location tracking, and service updates.
• Location-Based Features: To provide location-based services such as technician dispatching, route optimization, or to allow technicians to find nearby service locations or clients.
• To Communicate with You: To send important updates, notifications, and alerts related to services, appointments, and system updates.
• For Technical Support: To troubleshoot and resolve any technical issues you may encounter while using the app.
• For Analytics and Research: To gather data about how users interact with the app and improve our app’s features, performance, and user experience.
• To Ensure Security: To protect the integrity of our systems, detect and prevent fraud, and ensure the security of the app and user data.

3. How We Share Your Information

We will not share your personal information with third parties except in the following circumstances:

• With Service Providers: We may share your information with trusted third-party vendors, contractors, or service providers who assist in delivering the services you request (e.g., cloud services, analytics providers).
• For Legal Reasons: We may disclose your information if required by law or in response to valid legal requests by public authorities (e.g., a court or government agency).
• In Case of Merger or Sale: If [Company Name] is involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction. We will notify you before your personal data is transferred and becomes subject to a different privacy policy.

4. Data Security

We take reasonable measures to protect the security of your personal information. However, no method of data transmission or storage is 100% secure, and we cannot guarantee the absolute security of your information. We use encryption, secure servers, and other safeguards to protect your data.

5. Your Choices and Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information, including the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of any inaccurate or incomplete information.
• Deletion: Request the deletion of your personal data, subject to certain conditions.
• Restriction: Request the restriction of processing of your personal data under certain circumstances.
• Object to Processing: Object to the processing of your personal data in certain situations, such as direct marketing.
• Data Portability: Request a copy of your personal data in a structured, commonly used, and machine-readable format.

You can manage your notification preferences or revoke camera, microphone, Bluetooth, and location permissions through your device settings at any time.

6. Children’s Privacy

Our app is not intended for children under the age of 13, and we do not knowingly collect or store personal information from children. If we learn that we have collected personal information from a child under the age of 13, we will take steps to delete that information as soon as possible.

7. Third-Party Links

Our app may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any personal information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted in this document with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

PowerFix Gadget Repair Station
48b Emerald St. Greenheights Village, Sucat, Parañaque-1700, Philippines
admin@powerfix.ph
(+63) 917-817-3162