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Terms and Conditions

PowerFix Repair App – Terms and Conditions

Welcome to the PowerFix Repair App (“App”). By booking or availing of any repair service through our App, you (“Customer” or “You”) agree to the following Terms and Conditions. Please read carefully before proceeding.

1. Service Authorization

1.1 By booking through the App, you authorize PowerFix technicians and authorized tech partners to perform diagnostics, repairs, and part replacements on your device.
 1.2 You agree to pay the total service cost, including additional charges for hidden defects or necessary parts not initially included in the estimate.
 1.3 Estimates may vary if hidden defects are discovered during repair.

2. Warranty Coverage

2.1 Warranty applies only to the specific repair performed by PowerFix technicians and authorized tech partners and does not cover unrelated or new issues.
 2.2 Warranty duration:

  • LCD Replacement – 7 days

  • Battery Replacement – 1 month

  • Hardware Repairs – 15 days

2.3 Warranty is void if:

  • The device shows signs of physical damage (cracks, scratches, dents, bloated battery, etc.).

  • Warranty stickers are removed, tampered, or lost.

  • The unit is opened or serviced by another technician outside of PowerFix.

  • Damage results from misuse, accidents, or external factors.

2.4 All general repair services are guaranteed for 30 days, subject to warranty terms above.

3. Repair Disclaimer

3.1 Not all repairs are 100% guaranteed. Certain issues may be beyond repair (e.g., severe motherboard damage, liquid exposure, prior poor repairs, rare/unavailable parts).
 3.2 Risks may arise during repair, such as:

  • Cracked glass due to strong adhesives

  • Internal flex/cable tears from corrosion

  • Frame bending or pressure point issues

  • Pre-existing problems worsening

3.3 Customers acknowledge these risks and that PowerFix will not be liable for damages arising from pre-existing or uncontrollable conditions.

 

4. Service Charge Policy

4.1 A service charge of 10–20% of the estimated repair cost or diagnostic fee applies if:

  • The customer declines the repair after diagnostics have been performed.

  • The technician identifies additional issues beyond the initial concern, and the customer chooses not to proceed.

4.2 This charge covers scheduling, preparation, technician time, and diagnostic efforts.

5. Payment & Refund Policy

5.1 All payments are non-refundable once the booking is confirmed, as parts, schedules, and technician time are immediately allocated.
 5.2 In hardware repairs (e.g., motherboard, water damage, IC issues):

  • If the issue recurs within warranty, PowerFix technicians and authorized tech partners will reattempt repair at no extra cost.

  • If repair is no longer possible, 50% of the original service fee will be refunded. The remaining 50% covers technician effort, parts used, and logistics.
     5.3 No full refunds will be granted if the device is returned with new, unrelated issues.

6. Price Confirmation

6.1 Prices shown in the App are estimates. The final price will be confirmed by the technician/shop before work begins.
 6.2 Customers may ask questions or cancel prior to confirmation if the price is not acceptable.

7. Device Claim & Abandonment

7.1 Customers must claim their repaired units within 45 days.
 7.2 Failure to do so constitutes abandonment, and PowerFix reserves the right to dispose of the device without liability.
 7.3 PowerFix assumes no responsibility for loss or damage caused by fire, theft, natural disasters, or other unforeseen events.

8. Liability & Limitations

8.1 PowerFix is not liable for:

  • Data loss during repair (customers are advised to back up their data before service).

  • Damages arising from pre-existing conditions or manufacturer defects.

  • Issues outside the scope of the requested repair.

9. Customer Acknowledgment

By using the App and availing PowerFix services, you confirm that:

  • You have read, understood, and agreed to these Terms and Conditions.

  • You authorize PowerFix technicians and authorized tech partners to perform necessary diagnostics and repairs on your device.

  • You accept the risks and limitations inherent in electronic device repairs.

10. Changes to Terms

PowerFix reserves the right to update or amend these Terms and Conditions at any time. Customers will be notified of significant changes via the App.

 These Terms and Conditions serve as the official agreement between PowerFix and its customers regarding all repair services booked through the PowerFix Repair App.